Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site

  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. 

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Arizona Ironwood LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

  • Sales Tax
  • Arizona Ironwood LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

  • Store Hours

M-F 8-4 pm  520-647-3453

Shipping & Delivery


      We guarantee your order is delivered to the address you provide at checkout.   If you would like to purchase additional insurance for your order please send us an email at customer@arizonaironwood.com and we can send you an invoice for the extra insurance cost.  

      **Recommended for all international and large orders.

      Click Here for more Shipping Information

    • Return Policy
    • Arizona Ironwood Guarantee & Return Policy: If you are not completely satisfied with your product, for any reason, with the exception of custom orders, simply return it for a cash refund or credit towards another purchase within 10 days from the time you receive your package.  Shipping is not refundable if product is as shown on our website. If the product is not as shown on our website we will also refund shipping. It is important to contact us prior to returning your items. All sales are final after 10 days of when you receive them. Retail returns after 10 days of your receipt are subject to a 25% restocking and credit fee for Store Credit only. Wholesale and custom size orders cannot be cancelled once wood is milled.  Returns are not optional after our product has used or shaped.