Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted online

  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. 

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Arizona Ironwood LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Sales Tax
  • Arizona Ironwood LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Store Hours

M-F 8-4 pm  520-647-3453

SHIPPING & DELIVERY

SHIPPING: We have creative ways to minimize your shipping charges that are not always calculated optimally from our shopping cart.  If we can ship your item for less that what you were charged, we will Refund the difference to your Paypal account.  If you paid by another means we will do our best to include an additional item of equal to or greater value. Please contact us directly if you run into shipping cost issues: 520-4844939 or email robert@arizonaironwood.com.   We will always do our best to get you the best rates possible or compensate you if we find a way to ship your order cheaper. 

    • INSURANCE FOR LOSS OR DAMAGE

      We guarantee your order is delivered to the address you provide at checkout.   If you would like to purchase additional insurance for your order please send us an email at robert@arizonaironwood.com.  

      **Recommended for all international and large orders.

      Click Here for more Shipping Information

    • Return Policy
    • Arizona Ironwood Guarantee & Return Policy: If you are not completely satisfied with your product, for any reason, with the exception of custom orders, simply return it for a cash refund or credit towards another purchase within 10 days from the time you receive your package.  Shipping is not refundable if product is as shown on our website. If the product is not as shown on our website we will also refund shipping. It is important to contact us prior to returning your items. All sales are final after 10 days of when you receive them. Retail returns after 10 days of your receipt are subject to a 20% restocking and credit fee for Store Credit only. Wholesale and custom size orders cannot be cancelled once wood is milled.  Returns are not optional after our product has used or shaped. 


      SELLING OR BUYING DESERT IRONWOOD?  KNOW THE LAWS

      Desert Ironwood is a federally protected species and cannot be removed from any lands - whether they are owned by a private individual or managed by a govenment agency - without permission and a permit from the Arizona Department of Agriculture.  

BUY WITH CONFIDENCE: We at Arizona Ironwood LLC go through a great deal of time and money to buy Ironwood legally and from legitimate sources.  
If you or someone you know is trying to sell Desert Ironwood, to us or anyone else, the first thing you should do is obtain a legal ironwood permit.   We have provided helpful links below. 
Before you remove Desert Ironwood from BLM Land, your own property or private property understand the law: you could be subject to a CLASS 4 FELONY CRIME. 

to report an Ironwood Poacher or illegal sales of  non-permitted Ironwood call or EMAIL 
INVESTIGATOR SCOTT SCHADE to check it out:  
(520) 628-6317.  EMAIL: SSCHADE@AZDA.GOV


BUYING FROM A LEGITIMATE WOOD SOURCE IS MORE IMPORTANT THAN EVER BECAUSE YOU AS A BUYER CAN BE IMPLICATED or CONSPIRING TO A CRIME.  


https://cals.arizona.edu/maricopa/garden/html/plants/native.htmhttps://agriculture.az.gov/sites/default/files/Native%20Plant%20Rules%20-%20AZ%20Dept%20of%20Ag.pdf
https://agriculture.az.gov/plantsproduce/native-plants